When you have a death in the family or a similar emergency, everything becomes incredibly hectic and amazingly expensive in a heartbeat. There are last minute flights to arrange, taxi rides, and living arrangements to make. When you combine all that with the fact that your mind is in shock and you can’t really think straight, everything becomes extremely stressful. This can be compounded if you’re already living in a hotel room because now you have to worry about checking out and possibly reserving a room for the future while not really having a support system around you.
When I received the news about my father, I was obviously a mess. At the time, I had been staying at the Navy Gateway Inn & Suites (NGIS) for almost 3 weeks with plans to stay for another month. Basically, I had put down roots. I had groceries in my room, and I had completely unpacked to live out of the dressers instead of a suitcase. At that moment, I was going to have to pack everything and throw away perfectly good food while trying to arrange air travel, a ride to the airport, emergency leave, and about 50 other things in a pretty dazed mindset.
I also new that this particular NGIS was in high demand, and I knew that I would have to return here after I took care of everything. As a result, I was going to have to reserve a late notice room.
When I called the front desk to do just that, I explained the situation, and I was frankly amazed by the response. They told me to just leave everything that I didn’t need in the room and take my key with me. I could simply come back to the same room when I returned, and they wouldn’t charge me for any of the days that I was gone. Honestly, this blew my mind to the point that I didn’t really believe it, but it was the best option I had, so I decided to risk it.
When I returned a week later, my room key still worked, so I let myself in. Everything was exactly where I left it. In fact, the only thing that had changed was that I had a new set of towels and a freshly made bed. I called the front desk the next morning to let them know I had returned, and they confirmed that I hadn’t been charged a dime while I was away.
NGIS certainly had the opportunity to take advantage of the situation. They could have made me pack up everything and move out, charged me for the room the entire time I was gone, or even added some sort of fee for having to book a room on short notice. Instead, they decided to lose money by letting me store my stuff here free of charge for an entire week while I took care of family business.
That week was still a blur for me, and I definitely wouldn’t call it any enjoyable time, but NGIS made sure that there was one less thing for me to worry about. They could have acted like a huge soul-less corporate giant, but they actually played the role of a human being, and they certainly did right by me.
Thank you very much to the Navy Gateway Inns & Suites. I greatly appreciate it.